Question 1

What cleaning services do you offer?

Accepted Answer

We offer a wide range of cleaning services including regular home cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and specialty cleaning services like carpet and upholstery cleaning, and post-construction cleaning. Our services are customizable to fit your needs!

Question 2

How do I book a cleaning service with Fuchsia Maid?

Accepted Answer

Booking a service with us is easy! Simply visit our website and fill out our online booking form, or you can call us directly at [phone number]. We will confirm your booking and provide you with all necessary details.

Question 3

Do I need to provide cleaning supplies and equipment?

Accepted Answer

No, you don’t need to worry about a thing! Our cleaning professionals come fully equipped with all the necessary supplies and equipment to get the job done efficiently and safely.

Question 4

Are your cleaning products safe for pets and children?

Accepted Answer

Absolutely! We prioritize the health and safety of your family. We use eco-friendly and non-toxic cleaning products that are safe for both pets and children.

Question 5

How long will it take to clean my home or office?

Accepted Answer

The time required depends on the size of the space and the type of service requested. On average, a standard home cleaning takes around 2-4 hours. We’ll provide you with an estimated time frame when you book your service.

Question 6

What areas do you serve?

Accepted Answer

We proudly serve San Diego county. If you're unsure whether we service your area, please give us a call or check the coverage area map on our website.

Question 7

Can I request the same cleaning professional each time?

Accepted Answer

Yes! If you’re happy with the service provided by a particular cleaner, we can schedule them for future appointments to maintain consistency.

Question 8

What happens if something is damaged during cleaning?

Accepted Answer

While we take great care to handle your belongings, accidents can occasionally happen. If any damage occurs, please contact us immediately, and we will work with you to resolve the issue. We are fully insured for your peace of mind.

Question 9

Are your cleaners background-checked?

Accepted Answer

Yes, all of our cleaning professionals undergo thorough background checks and extensive training to ensure the highest standards of service and security.

Question 10

What is your cancellation policy?

Accepted Answer

We hold your spot in the cleaners calendar and we deny other customers from booking in those times, therefore cancellations can really affect a cleaners schedule. To reduce this, unfortunately, we do require a $40 cancellation fee for all customers.

For same day cancellations, the fee is $80.

Question 11

Do you offer any discounts or promotions?

Accepted Answer

Yes! We offer various promotions throughout the year. Check our website or follow us on social media to stay updated on special offers and discounts.

Question 12

How can I pay for the cleaning services?

Accepted Answer

We accept various payment methods, including credit/debit cards, bank transfers, and cash. Payment is due upon completion of the service or online at the time of purchase.